In progress -
Dear Customers,
We are excited to inform you about upcoming changes to the portal user interface that will be rolled out over the next couple of weeks. These updates are part of our ongoing efforts to enhance usability and streamline service management.
- What’s Changing?
• New Setup Pages:
Individual setup pages for each service will be introduced, replacing the current Service Setup section.
• Service Setup Removal:
During the transition, Service Setup will be removed. If you need to make any service changes during this time, please contact our Support team for assistance.
• Standalone Agents Service:
The Agents section has been separated from Admin Tools and is now available as a standalone service for easier access.
• PCI Platform IP update
Following on from our PCI Platform update notification in November 2024, we can now confirm the new IP's that will need to be added to your gateway if they have / you use their IP Whitelisting feature. These are:
o 3.8.57.112
o 51.24.57.65
It is important to note these are NOT TO REPLACE the current IPs you have whitelisted and are simply to be added to the existing IPs. We know that Acquired.com, Barclays EPDQ, Opayo, RealEx and WorldPay can all use IP Whitelisting so it’s important to check and add the IPs above.
- Early Access Opportunity
If you would like to preview the new portal services before the official rollout, please get in touch. We can apply test numbers to your account, allowing you to explore the changes in advance.
Updated Helpdocs can be found in our PCI Payment Solutions support page (https://support.bchdigital.com/category/4xkkp3t2vn-pci-payment-solutions), with more being updated and added over the coming weeks.
- No Action Required
We anticipate minimal disruption, as most users primarily access Transaction Reports, Agents and Virtual Terminal, rather than the Service Setup section.
If you have any questions or would like to arrange early access, feel free to contact our Support team.
Thank you,
BCH Support
Mar 28, 2025 - 17:03 GMT
Update - We will be undergoing scheduled maintenance during this time.
May 31, 2025 00:00-01:00 BST
Scheduled - By the end of May 2025, we will be relocating our services from the Vodafone data centre, where our PCI services are currently hosted, as Vodafone is closing the site. This will require the migration of all relevant customers to our services hosted on Amazon Web Services (AWS), where BCH currently hosts all of our other services. Prior to receiving this notification from Vodafone, work was already underway to migrate services to AWS as part of our long-term strategy, but this has now been brought forward.
As part of the migration, customers may notice some changes and upgrades to certain management screens, although the operation and functionality of the services, including payment processing, will remain unchanged. Some customers may need to update the IP addresses used for specific payment gateways, and we will provide this information well in advance.
The migration is expected to begin in early 2025. If you would like more information, please feel free to contact us to discuss further.
May 31, 2025 00:00-01:00 BST