All Systems Operational

About This Site

Below is our platform and partner status.

If you believe there's an issue that isn't displayed here please go to your Helpdesk app and submit a ticket or email support@bchdigital.com.

🏒 Office Operational
πŸ–₯️ API Services Operational
πŸ“ž Dialler API Operational
πŸ“‘ Networks Operational
πŸ”Œ Network A Operational
πŸ”Œ Network G Operational
πŸ”Œ Network U Operational
πŸ”Œ Network V Operational
πŸ–₯ Platforms Operational
πŸ‘« Conference Operational
πŸ–§ SIP Operational
☎️ ISDN Operational
πŸ“  Fax Operational
πŸ’¬ SMS Operational
πŸ’³ Payments Operational
🌌 Gravity ? Operational
πŸ’» Web Portal Operational
πŸ“§ Email Operational
πŸ’· Payment Services Operational
πŸ€– Automated Payment Services Operational
πŸ—£ Live Payment Services Operational
🏦 Payment Gateways Operational
Adflex Operational
Adyen Operational
AI Corporation Operational
Barclays Operational
Barclaycard Smartpay Operational
Cardstream Operational
CashFlows Operational
Cybersource Operational
DataCash Operational
Fidelity Payment Operational
Global Payments Operational
NetBanx Operational
NetPay Operational
Optimal Payments Operational
PayGate Operational
PXP Operational
RealEx Operational
SagePay Operational
Secure Trading Operational
Servebase Operational
Stripe Operational
TNS Pay Operational
UPG Operational
VeriFone Operational
VoiceMobile Operational
WorldPay Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Vodafone Planned Work: Conference Platform Jan 16, 09:00 - Jan 17, 21:00 GMT
Vodafone are continuing making changes to their network and their next stages will be to the conference platform. This will take place from 09:00 on Saturday 15th Jan to 17:00 on Sunday 16th Jan. During this period there will be some reduced capacity on the platform and as each group of numbers is updated there will be a few seconds of service interruption, but overall it is expected that impact will be very low.
Posted on Jan 7, 15:28 GMT
We will be replacing the SSL certificate use on the Payment Virtual Terminals as the old certificate is expiring.

You do not need to take any action and this is for information only, no interruption to service will be caused by this update.

Existing Certificate:

Expiry February 2021 12:00:00
Thumbprint 54 a3 ad 05 73 e3 c1 31 37 7b ac 59 2c c7 1e 16 a6 28 c9 cf

New Certificate:
Expiry 06 February 2022 23:59:59
Thumbprint 70 96 63 f4 cd ec 3a 29 4f fe e2 a3 92 80 31 c4 5b 91 77 3c
Posted on Jan 6, 12:20 GMT
PCI Regular scheduled updates Jan 20, 22:30 - Jan 21, 02:30 GMT
We will be running routine updates and maintenance on the platform to ensure we have the latest security patches and all systems are functioning as required. During this time there will be brief interruptions to service and every effort will be made to keep these periods to a minimum.
Posted on Jan 6, 14:54 GMT
Past Incidents
Jan 16, 2021

No incidents reported today.

Jan 15, 2021

No incidents reported.

Jan 14, 2021
Completed - The scheduled maintenance has been completed.
Jan 14, 00:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 23:00 GMT
Scheduled - We will be performing a rolling restart of the web platforms from 23:00 on 13/01/2021 over an hour period to perform maintenance and updates. During this time there will be brief interruptions in availability and these will be kept as short as possible.

The work will not take the full hour and this time period is just to allow further checks during the work before preforming any actions.
Jan 6, 11:59 GMT
Jan 13, 2021
Resolved - This incident has been resolved.
Jan 13, 15:09 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 13, 09:59 GMT
Investigating - We're currently investigating an issue on the web portal for users trying to access Service Setups in Card Payment Processing.

Users will currently see an error screen when trying to access the service.
Jan 12, 16:42 GMT
Jan 12, 2021
Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.

Jan 8, 2021

No incidents reported.

Jan 7, 2021

No incidents reported.

Jan 6, 2021

No incidents reported.

Jan 5, 2021

No incidents reported.

Jan 4, 2021

No incidents reported.

Jan 3, 2021

No incidents reported.

Jan 2, 2021

No incidents reported.