All Systems Operational

About This Site

Below is our platform and partner status.

If you believe there's an issue that isn't displayed here please go to your Helpdesk app and submit a ticket or email support@bchdigital.com.

🏒 Office Operational
πŸ–₯️ API Services Operational
πŸ“ž Dialler API Operational
πŸ“‘ Networks Operational
πŸ”Œ Network A Operational
πŸ”Œ Network G Operational
πŸ”Œ Network U Operational
πŸ”Œ Network V Operational
πŸ–₯ Platforms Operational
πŸ‘« Conference Operational
πŸ–§ SIP Operational
☎️ ISDN Operational
πŸ“  Fax Operational
πŸ’¬ SMS Operational
πŸ’³ Payments Operational
🌌 Gravity ? Operational
πŸ’» Web Portal Operational
πŸ“§ Email Operational
πŸ’· Payment Services Operational
πŸ€– Automated Payment Services Operational
πŸ—£ Live Payment Services Operational
🏦 Payment Gateways Operational
Adflex Operational
Adyen Operational
AI Corporation Operational
Barclays Operational
Barclaycard Smartpay Operational
Cardstream Operational
CashFlows Operational
Cybersource Operational
DataCash Operational
Fidelity Payment Operational
Global Payments Operational
NetBanx Operational
NetPay Operational
Optimal Payments Operational
PayGate Operational
PXP Operational
RealEx Operational
SagePay Operational
Secure Trading Operational
Servebase Operational
Stripe Operational
TNS Pay Operational
UPG Operational
VeriFone Operational
VoiceMobile Operational
WorldPay Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
PCI Regular scheduled updates Oct 27, 22:30 - Oct 28, 01:30 BST
We will be running routine updates and maintenance on the platform to ensure we have the latest security patches and all systems are functioning as required. During this time there will be brief interruptions to service and every effort will be made to keep these periods to a minimum.
Posted on Oct 19, 11:53 BST
IP Address Change Nov 17, 00:00-04:00 BST
As part of our continual program of upgrades to our systems we will be moving our services associated with call recordings, data capture and voicemails.

If you currently receive these via FTP Transfer you will need to ensure you that you have the following IPs in any allow lists or firewall rules: 35.176.31.214.

From 16th November 2020 requests will be sent from the new location so please ensure your records are updated before then to ensure continued service. For reference the current IP address used is 62.25.96.119.
Posted on Oct 16, 11:23 BST
As part of our continual program of upgrades to our systems we will be making changes to our email reporting services.
If we currently send emails on behalf of your domain as opposed to the generic telecomstats.co.uk you will need to add in the following IPs into your email SPF records.

18.130.217.10 (SMS Reporting)
35.176.31.214 (RNP Reports)
35.178.53.22 (PCI Reports)
18.130.66.82 (General Reporting)

From 23rd November 2020 emails will be sent from the above IP addresses so please ensure your SPF records are updated prior to this date to ensure the emails we send on your behalf do not get rejected or blocked.
Posted on Oct 19, 14:52 BST
Past Incidents
Oct 19, 2020

No incidents reported today.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.

Oct 14, 2020

No incidents reported.

Oct 13, 2020

No incidents reported.

Oct 12, 2020

No incidents reported.

Oct 11, 2020

No incidents reported.

Oct 10, 2020

No incidents reported.

Oct 9, 2020
Resolved - This incident has been resolved.
Oct 9, 15:54 BST
Investigating - We're currently investigating an issue with agents not being able to process payments on the virtual terminal after they hit submit to take payment.

We will provide further details as soon as possible.

Thanks
Oct 7, 15:48 BST
Oct 8, 2020

No incidents reported.

Oct 7, 2020
Oct 6, 2020

No incidents reported.

Oct 5, 2020

No incidents reported.