Connection delay on out dial / pickup

Incident Report for BCH Digital Ltd

Resolved

This incident has been resolved.

Posted Jul 12, 2023 - 09:20 BST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 11, 2023 - 12:22 BST

Investigating

There's currently a delay when dialing outbound from the softphone.

Any calls inbound to the softphone are also delayed before it starts to ring.

We are investigating and will update as soon as possible.

Posted Jul 11, 2023 - 10:45 BST

This incident affected: 🌐 Hosted PBX (📞 Softphone).